It is observed that, despite high demand in the Indian mental health segment, the conversion rate from interested individuals to paying customers is exceptionally low.
This may be influenced by various factors such as stigma, affordability concerns, shortages in service providers, and misconceptions regarding therapy and technology. Alternatively, it's plausible that existing solutions may contain inherent issues. Therefore, conducting thorough market research is imperative to identify the root cause.
The mental health space is spread across a wide spectrum, from simple things like improving mindfulness to requiring professional medical help. Here is a quick overview of the space:
Regular Wellness | Advanced Wellness | Initial Support | Early Intervention | Advanced Intervention |
---|---|---|---|---|
Mindfulness | Sleep Issues | Anxiety | Depression | Chronic Depressions |
Meditation | Focus Issues | Stress | Panic/Mood Disorders | Schizophrenia |
Productivity | Low Attention | Loneliness | Eat Disorders | Addiction |
Fear/ Grief | ADHD | PTSD |
Note: The estimates are based on the numbers from resources and the extrapolation of the market space in regular wellness and advanced wellness.
Resources: Link 1 - Statista Link 2 - Economic Times Link 3 - Business world Link 4- Statista
Feature | Wysa | MindPeers | 1to1help.net | Therapize India | Veda Rehab & Wellness | Rocket Health | Your dost |
---|---|---|---|---|---|---|---|
Revenue (in $ Mn) | 29.2 | 0.2 | 4.48 | NA | ~15 | 0.023 | 2.45 |
Total Users | 11 Mn | 0.35 Mn | 2.7 Mn | 2.5 Mn | Not in Public Domain | 1m | 3m |
Paid Users | 366 k | 4 k | 13 k | 7.8 k | Not in Public Domain | 11k | 42k |
Percent of Paid Users | 3.33% | 1.1% | 0.4% | 0.3% | NA | 1.1% | 1.4% |
There are other notable US-based players in the Indian Market such as Tricog, Amaha, Calm, and Headspace having a similar percentage conversion ratio.
Based on the data and research provided, it's apparent that the industry-wide average conversion rate is ~1%. This suggests that the low conversion rate is a widespread issue across the industry, affirming that our understanding of the problem space is accurate and aligned with industry trends, however, we should focus on solutions and try to address the core issues of the customer.
Resource: Tracxn & respective websites
Building a user-centric mental well-being ecosystem that empowers individuals with personalized assistance and simplified access to effective & affordable solutions**.**